Returns, Refund & Cancellation Policy

We operate a refund & returns policy only for faulty or damaged goods. Should you need to return any item to us for any reason please contact us first by telephone or e-mail – see our Contact page.

Faulty Goods

If any of the goods are faulty or damaged we will either refund the cost amount in full or send you a replacement free of charge.

Exchanging goods

If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item.

Changing or cancelling an order

We ship our orders the same day so please be sure when you place an order. You have the right to cancel your order within 12 hours of placing the order. To cancel your order please contact us in writing.

If you would like to amend your order and the order has not been dispatched we will happily take payment of the extra items and send all items out together. If your order has already been dispatched we cannot add anymore items and you will be required to place an additional order.

Will any return costs be refunded?

If you return something because of an error on our part or because it’s damaged or defective, we will refund any charges incurred in returning the item to us.

We’ll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

My Payment Card has changed/expired. How will I receive my refund?

We process all refunds to the original card used when you placed your order. If your card has expired we will send a check to cover any refund costs.

When will I receive my refund?

Within 7 working days.